Frequently asked questions: delivery and solid cosmetics

Start with your hair or skin needs and read the description of the specific product. If you are choosing between several options, tell us what you use now and what result you are looking for — we will help you choose carefully, without exaggerated promises.

Choose by fragrance style: fresher scents are generally lighter for daytime, while warmer, sweeter scents create a cosier or evening impression. If buying a gift or feeling unsure, mini perfumes or a set of several scents can be an easier choice.

For your first try, a smaller format, mini perfume, a set or a product chosen for a clear need — hair, body, fragrance or a gift — can be helpful. If you are unsure, tell us what you use now and what you hope to achieve.

Check the ingredients, intended use and instructions on the individual product page. If you have allergies or sensitivities, compare the ingredients with those you avoid before buying.

Yes. Email or call us and briefly describe the product you are looking for. It helps to mention your hair or skin type, sensitivities, scent preferences and whether the product is for you or a gift.

Yes, if guest checkout is available, you can place an order without an account. Make sure your email address and phone number are correct, as these will be used to send your order information.

If you can add the product to your basket, it is usually available to order. If it is marked as sold out or unavailable, choose another option or contact us about restocking.

Contact us as soon as possible and include your order number. If preparation has not started and the order has not been handed over for delivery, we will do our best to help. Once the parcel is with the carrier, changes may be limited.

Yes, after placing an order successfully, you should receive confirmation at the email address you provided. If you cannot see it, check your spam or promotions folder and make sure you entered your email address correctly.

First check your spam, promotions and other email folders. If the email is missing, send us your email address, phone number and approximate order time so we can check whether the order is in the system.

Yes, solid cosmetics are often chosen as gifts. To make them easy for the recipient to use, choose products with a clear purpose and care instructions. You can ask us for advice on a particular set or scent.

If there is a notes field in your basket or at checkout, you can leave a short message for the team. For important requests, such as a gift or delivery question, also contact us immediately after placing your order.

Yes, you will find gift-friendly sets in the shop, especially if you want someone to try several scents or products. Sets are also useful when you are unsure of a single favourite.

Yes, you can buy several gifts in one order. If each gift needs separate packaging or clear separation, leave a note or contact us before dispatch.

Free delivery from 69 €. Check the final cost, available methods and delivery estimate at checkout. For an urgent order, contact us before buying.

Delivery costs can depend on the country, chosen method, basket size or current terms. Always check the exact amount at checkout before confirming your order.

An order is considered paid when payment is successfully confirmed by the checkout system. If payment was interrupted or you are unsure whether it went through, check your email and bank statement or contact us.

Delivery estimates are shown at checkout based on your chosen method and address. If your order is urgent, contact us before placing it and we will check what we can do.

Available delivery methods are shown at checkout. If you cannot see a suitable option or have a specific delivery question, contact us before ordering.

If parcel locker delivery is available for your address and basket, you will see it at checkout. You can then choose the delivery method that suits you from the available options.

If you can select your country and see a delivery method at checkout, you can place an order. If your country or a delivery method is missing, contact us and we will check the options individually.

If your chosen delivery method provides tracking, you will receive the details by email or text message. If you cannot find them, send us your order number.

Contact us as soon as possible and include your order number. If the order has not yet been handed over for delivery, we will try to update the address. Once dispatched, changes may no longer be possible or may depend on the carrier.

First check the tracking information, if you received it. If the parcel is not moving or the estimated date has passed, contact us with your order number and we will help investigate.

Photograph the packaging and products before disposing of them, then contact us as soon as possible with your order number. Photos help us assess the situation and find a solution more quickly.

Solid butters, balms and perfumes may soften in hot weather. Place the product somewhere cool and let it set. If the packaging is damaged or the product has leaked, photograph the parcel and contact us.

Return options depend on the condition of the product, its packaging and hygiene requirements. Contact us with your order number and a brief description of the situation, and we will explain the available next steps.

Fragrance is very personal, so a mini format or a set is worth considering for a gift or a first try. Contact us about returning opened cosmetics — we will assess the situation based on the condition of the product and the applicable terms.

For hygiene and safety reasons, returns of opened or used cosmetic products may be restricted. Contact us about your situation with the order number, product condition and reason for return.

Contact us as soon as possible, include your order number and attach a photo of the product you received. We will check the order and help resolve the mistake.

Contact us if you have not received a confirmation email, want to change your order, have a delayed parcel or damaged packaging, or have questions about using a product. The more information you provide initially, the sooner we can help.

Email hallo@biberkosmetik.de. Include your order number when contacting us about an order.

We can help faster if your email includes your order number, name, email address, a short description of the issue and photos where needed. This saves us having to ask for the basic details separately.

You can find our purchase terms here: Return conditions and terms. This FAQ provides short practical answers; the terms page contains more detailed information.

If collection or this delivery method is shown at checkout, you can select it. If it is not shown, contact us before placing your order so we can confirm the options.

Solid cosmetics are concentrated products in solid form, such as shampoos, cleansers, body butters and perfumes. They take up little space, travel well and help reduce the need for plastic bottles.

Wet your hair and the shampoo bar. Glide the bar over your scalp a few times or work up a lather in your hands. Massage the lather into your scalp and rinse thoroughly.

A shampoo bar is a concentrated solid that you lather with water when you use it. It takes up less space, does not spill and often lasts longer, but needs to dry between washes.

Heavy hair does not automatically mean it needs to adapt. First check the amount of shampoo, thorough rinsing and where you apply conditioner. Change one thing at a time. If the feeling persists, the formula may not suit your hair; stop using the product if your scalp becomes irritated.

Wet the conditioner bar and glide it over the lengths and ends of your hair, avoiding the roots if your hair becomes oily quickly. Leave briefly, then rinse well.

It depends on your hair. For dry, long, coloured or easily tangled hair, conditioner often helps with smoothness and easier combing. Short hair or hair that becomes oily quickly may only need shampoo.

Wet your skin and the bar, lather in your hands or on a sponge, gently spread over your skin and rinse. Leave the product to dry after use.

If the shampoo is hard to rinse out, your hair feels weighed down or the cleanser shrinks very quickly, you may be using too much. Start with less, lather well and repeat if needed.

Both methods work. A sponge or wash mitt helps build lather faster and use the product more sparingly. Applying it directly to your skin makes it easier to control where it goes.

Gently glide the butter over clean, dry or slightly damp skin. It softens with body heat, so start with a small amount and allow it to absorb.

Apply a small amount to pulse points, such as your wrists or neck. Fragrance can develop differently on different skin, so start with a small amount.

Solid perfumes usually stay closer to the skin, creating a subtler, more personal impression than a cloud of spray perfume. For a stronger scent, you can apply more or refresh it during the day.

How often you reapply depends on your habits, skin and preferred intensity. Start with a small amount on pulse points and refresh when the scent becomes too faint.

A 100 g shampoo bar usually lasts around 50–100 washes. It generally lasts longer on shorter hair or with less frequent washing, and less long on thick or long hair. Let the bar dry after use, as a bar left soaking will be used up faster.

A 100 g shower bar lasts approximately 25–60 showers. The product page gives a guide of around 60 washes for a smaller build, 40 for a medium build and 25 for a larger build. Actual use depends on washing habits, whether you use a sponge and whether the bar dries between showers.

A 15 g tin contains three times as much product as the 5 g mini size. How long it lasts depends on the amount applied and how often you reapply. Treat use counts as estimates, not guarantees: a small daily application and several applications a day give different results.

The 5 g mini size is convenient for trying a scent and carrying it with you. We cannot promise a fixed number of months: this depends on how much you apply and how often you refresh the scent.

Yes, they are compact, do not spill and take up little space. When travelling, keep them in a dry tin or pouch and let them dry before closing it.

You can put small pieces of shampoo or cleanser in a soap dish or mesh pouch, or use them with a new bar. The important thing is not to leave the pieces soaking in water.