Refund policy
4. Seller's obligations
4.1. The Seller undertakes to provide access to the services of the online store, the operating conditions of which are set out in these Rules.
4.2. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, based on the conditions established by these Terms of Sale and Purchase.
4.3. When, due to unforeseen circumstances, the Seller is unable to deliver the goods ordered in the online store, the Seller has the right to terminate the Purchase and Sale Agreement after informing the Buyer in advance. The Seller may offer a similar product. If the Buyer refuses, the Seller undertakes to refund the money paid within 3 business days.
4.4. If the Buyer exercises the right provided for in clause 5.2 of the Rules, the Seller undertakes to refund the money paid to the Buyer within 5 (five) business days from the date of receipt of the returned goods.
4.5. The Seller may not refund the amount paid by the Buyer until the goods have been returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.
5. Buyer's rights
5.1. The Buyer has the right to purchase goods in the online store in accordance with these Rules.
5.2. The Buyer has the right to withdraw from the contract for the purchase and sale of goods concluded in the online store by notifying the Seller in writing no later than 14 (fourteen) calendar days from the date of delivery of the goods.
5.3. The Buyer may exercise the Buyer's right discussed in clause 5.2 only if the goods have not been damaged or their appearance has not substantially changed, and if they have not been used.
6. Buyer's obligations
9. Delivery of goods
10. Return of goods
10.1. Quality goods can be returned within 14 days from the date of receipt. Defects in sold poor-quality goods are eliminated, poor-quality goods are replaced, and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2. When returning goods, the following conditions must be met:
10.2.1. The returned product must be in its original, neat packaging (this point does not apply in the case of a returned product of poor quality);
10.2.2. The Product must be undamaged by the Buyer;
10.2.3. The product must be unused and in good condition: the label must be intact, the protective film must not be torn off, etc. (this point does not apply in the case of a returned product of poor quality);
10.2.4. The returned goods must be in the same configuration as the one received by the Buyer (this clause does not apply in the case of returning a defective product); 10.2.5. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for returning the goods were not met;
10.2.6. The return of goods is carried out in the manner determined by the Seller within 14 (fourteen) days from the date of receipt of the goods (this clause does not apply if the goods are of poor quality - in such a case, the return of goods is carried out within the statutory warranty period);
10.3. The return and exchange of goods of suitable quality is carried out in accordance with Part 1 of Article 6.22810 of the Civil Code;
10.4. The money paid for goods accepted by the Buyer but later rejected shall be returned to the Buyer's account no later than 5 (five) days from the date of return of the goods to the Seller, unless the Seller and the Buyer agree otherwise.
12. Contacts
Return shipping and fees
Return shipping is paid by us. We email a prepaid return label for you to download and print. We do not charge a restocking fee.
